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Survey: nervous Alberta diners don't have to opt out of dining out

DiningOutCovid
Anxious about dining out during COVID-19? There's an app for that. Photo: Metro Creative Connection

Even though phase 2 of Alberta's COVID-19 relaunch allows more opportunities for dining out, have you still avoided going? A new survey shows that just over half of Canadians are still only eating at home, so there's work to be done in making people feel safe and ready to venture to the restaurants.

Andie.work, a Canadian free AI online and mobile app focused on empowering consumers to avoid COVID-19 exposure, found in a recent survey that most Canadians have some anxiety about the dine-in scene, whether at an indoor table or at a patio seat. As a result, the app is expanding its functionality to keep Canadians safe when they eat at a restaurant, bar or patio.

In addition to past help the app has offered around finding the shortest wait times at grocery stores, liquor stores and pharmacies, Andie.work has added a five-star rating system for nervous diners to rate restaurants on key COVID-19 issues like utensils, bathrooms, staff cleanliness, food preparation, physical distancing and availability of hand sanitizers.

The Canadian company recently conducted a survey of 1000 Canadians to uncover and address their greatest concerns while dining out. Attitudes range slightly from Ontario to B.C. to Alberta, but overall, Canadians expressed similar concerns over restaurant lineups, affordability and worry over touchpoints.

Key findings of the survey show that Canadians feel significantly safer eating at independent restaurants (35.5 per cent) versus fast food or chain restaurants. They also feel safer on patios (21.7 per cent) than indoor dining rooms. Women are more concerned about lineups (56.1 per cent) and utensils (55.8 per cent) than men, it showed and, perhaps not surprisingly, men really want buffets back. A whopping 73.4 per cent of male respondents said they felt the safest eating at a buffet during COVID-19.

When asked to identify the biggest barrier to eating out right now, nearly half of those surveyed said 'potentialy catching COVID-19'. Exposure to others, lack of affordability and long lineups with other patrons were other concerns. Issues around bathrooms and exposure to wait staff were also mentioned.

Results in Alberta were similar, with 63.5 per cent of Alberta women saying they want to avoid eating out altogether. Only 36.5 per cent of men said the same. Alberta men said they feel safe eating at food halls (66.1 per cent), while 40 per cent of Alberta women shy away from fast food.

Viz Saraby, a professor of interior design at George Brown College in Toronto, said that while restaurants are implementing safety measures, they may also be making themselves less appealing to diners.

"I think the fundamental reason people go to restaurants is because of the vibe," said Saraby. "You don't go into a place that's empty because you think it's probably not very good. Plus you don't want to sit there by yourself. Even when you don't know the others in the restaurant, it's the feeling of being together that people may be missing."

Through Andie.work’s ‘Dining Defender’ update, Canadians that use the app will be able to review ratings from other diners and rate their own experiences in real-time. Diners will rate the critical COVID touchpoints of utensils, bathrooms, staff cleanliness, food preparation, physical distancing, safety rules enforcement, guest PPE and availability of hand sanitizers and share those ratings in the app.

“We see this active ecosystem of diners on the app during COVID as a big step forward in protecting Canadians who choose to eat out,” said Dan Snow, CMO of Andie.work. “For the sake of restaurants and patrons alike, we’ve expanded the Andie.work app to make eating out safer for Canadians and with the ratings system, they can dine with confidence.”

With restaurant density and wait times refreshed every five seconds, the Andie.work app gives Canadians a clear view of how busy prime restaurant and patio destinations are from coast to coast, enabling them to avoid both the busiest customer times and close quarters waiting in line.

The best time to dine in Calgary's 17 St. entertainment district, for example? The app says Saturdays from 3-3:45 pm, and Sundays 1-1:15 pm. Avoid Saturdays after 4 pm and Sundays after 2 pm.
In Edmonton's Ice District, the same app shows Saturdays after 5 pm and Sundays after 1:30 pm as the time to avoid dining out. Your best odds are Saturdays between 3-4:30 p.m. and Sundays noon to 1 p.m.
 
Canadians can simply input a postal code to search any popular restaurant/patio area in the country and get an AI, not crowdsourced, real-time density and line update.

Andie is now available free as an IOS or android app. Canadians can also sign-up on the Andie website at app.andie.work.

 







 




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